ScootKit - We're taking a summer break: Limited customer services availability – Maintenance details

All systems operational

We're taking a summer break: Limited customer services availability

Completed
Scheduled for 07-20-2024 at 4:00 PM – 08-28-2024 at 9:10 AM

Affects

ScootKit
ScootKit Discord Support System ("DingBot")
ScootKit Support System
Updates
  • Completed
    08-28-2024 at 9:10 AM
    Completed
    08-28-2024 at 9:10 AM

    We're so back 🥳

  • Update
    08-04-2024 at 8:44 AM
    In progress
    08-04-2024 at 8:44 AM

    We're back: You can contact us again on Discord by filling a ticket, and our Discords are no longer in read-only mode 🎉

    Please note that we still have limited customer service availability for the rest of this month, read more here: https://blog.scootkit.net/were-on-summer-break/.

  • Update
    07-27-2024 at 4:31 PM
    In progress
    07-27-2024 at 4:31 PM

    As explained in our blog post (https://blog.scootkit.net/were-on-summer-break/), our customer service won't be available until August 4. We've disabled the ability to open new tickets a few hours ago and will lock both of our Discord servers later today.
    We'll likely be back on August 3. or 4.

    You can still contact billing / legal support as usual, but requests won't be answered until August 4. Certain legal requests will still be answered as required by law.

  • In progress
    07-20-2024 at 4:04 PM
    In progress
    07-20-2024 at 4:04 PM

    Currently, our customer service is operating in Limited availability mode. Visit https://blog.scootkit.net/were-on-summer-break/ to learn more.

  • Planned
    07-20-2024 at 4:00 PM
    Planned
    07-20-2024 at 4:00 PM

    During our summer break, our customer services will have higher wait- and processing times. Our customer service can't be reached between July 28 and August 3, tickets opened during that week will be answered after this time period.