ScootKit - Notice history

All systems operational

Operational

SCNX Frontend - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 100.00%

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Jun 2026
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Aug 2026

SCNX Backend - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 99.792%

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Jun 2026
Jul 2026
Aug 2026

SCNX Bot-Manager - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 100.00%

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Jun 2026
Jul 2026
Aug 2026

SCNX Image Generation API - Operational

SCNX Documentation - Operational

SCNX Creator Notification System (QuickRSS) - Operational

SCNX Image CDN - Operational

@SCNX Bot - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 99.476%

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Jun 2026
Jul 2026
Aug 2026

Support Bot Log Hosting & Customer Dashboard (modmail.net) - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 100.00%

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Jun 2026
Jul 2026
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Operational

ScootKit Website - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 100.00%

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Jun 2026
Jul 2026
Aug 2026

ScootKit Discord Support System ("DingBot") - Operational

ScootKit Support System - Operational

ScootKit Analytics - Operational

ScootKit Mail - Operational

scootk.it URL Shortener - Operational

ScootKit Issue Reporting - Operational

ScootKit Translations - Operational

DingBot - Discord Customer Suppot - Operational

100% - uptime
Jun 2026 · 100.00%Jul · 100.00%Aug · 100.00%

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Jun 2026
Jul 2026
Aug 2026
Operational

Discord API - Operational

Stripe API - Operational

OpenAI API - Operational

Cloudflare CDN - Operational

Notice history

Aug 2026

We're upgrading Bot-Hosts
  • Completed
    08-15-2026 at 9:06 PMUTC
    Completed
    08-15-2026 at 9:06 PMUTC
    Maintenance has completed successfully.
  • In progress
    08-15-2026 at 6:56 PMUTC
    In progress
    08-15-2026 at 6:56 PMUTC
    Maintenance is now in progress.
  • Planned
    08-15-2026 at 6:56 PMUTC
    Planned
    08-15-2026 at 6:56 PMUTC

    We are upgrading the hosts listed below to our next-gen hosting platform.

    Bots on these hosts restart once during the window. Most are back within a few minutes, larger hosts can take up to 20 minutes. Nothing changes for you: your configuration, data and settings all stay as they are.

    During the maintenance you won't be able to access or manage your bot in the dashboard, but for most of it your bot will still continue to work on Discord.

    What the upgrade brings:

    • Logs survive a restart. Restarting a bot no longer wipes its logs, so you can still see what happened before a crash.

    • Downtime alerts. Get notified on Discord, by email, on Telegram or in the dashboard when your bot goes down, with the steps to fix it and an all-clear when it recovers. Off by default, configurable per bot.

    • RAM and CPU graphs. See how much of its resources your bot actually uses over the last 24 hours, 7 days or 30 days.

    • More resources on higher plans. Your plan now determines your bot's memory, and an upgrade applies without a restart.

    • Automatic recovery. Short network or Discord problems no longer leave a bot offline until someone notices.

    • Improved stability and Ressource use. We've made significant improvements on the stability of hosted bots and the use of allocated ressources on individual hosting locations.

    Our team is working to minimize the hosting impact on your operations. We understand that downtime significantly affects your operations, but this maintenance is required to continue the safe and stable long-term hosting for your bot.

    We value your time and appreciate your kind patience during this required maintenance period.

Discord is experiencing an outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Due to an issue at Discord, bots on SCNX might be affected and might not work as expected.

    Details at Discord: https://discordstatus.com/incidents/pcg3nsfq6l2y

A Discord outage is affecting SCNX Bots
  • Resolved
    UTC
    Resolved

    Discord has announced that this incident has been resolved.

  • Identified
    UTC
    Identified

    Due to an issue at Discord, bots on SCNX might be affected and might not work as expected.

    Details at Discord: https://discordstatus.com/

Bot hosting outage on Instance 38
  • Resolved
    UTC
    Resolved
    This incident has been resolved and all affected bots are back online. The outage lasted 0h 20m and was caused by an infrastructure failure at our upstream hosting provider. Bots reconnect automatically, so no action is needed on your side. We're sorry for the disruption, and we monitor our providers continuously to hold them to the standard you expect from us.
  • Investigating
    UTC
    Investigating
    We are investigating an outage affecting bots hosted on Instance 38. The issue appears to originate at the upstream hosting provider's infrastructure, not within SCNX systems. Affected bots are currently offline on Discord. Our team is actively working on this and has escalated to the hosting provider with diagnostic data. We will post updates here as the situation develops.
Increased numbers of login failures to SCNX
  • Resolved
    UTC
    Resolved

    This incident has been resolved; the last component (@SCNX-Bot) has recovered. The outage of the SCNX Dashboard and some other services (including DingBot, Membership, FeatureBoard) lasted less than 2 hours; the outage of SCNX Bot Services ("Backups" and "Analytics) lasted around five hours due to a migration between hosting locations. Bots did not fail due to this outage, except when bots required an SCNX Backend connection (e.g. when restarting or when using AI features). We apologize for the downtime and are investigating the root cause. If you have a paid plan, you can request a compensation: https://scnx.app/de/user/support/new?topic=cmnhok1np00kjtghxayiwcwmq.

  • Monitoring
    UTC
    Monitoring

    We implemented a temporary fix and are working on getting things up again. Thank you for remaining patient during this time.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident that affects a number of users trying to log in into SCNX.

Jul 2026

Network issues affecting Bot-Host #21
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    A network issue at our hosting provider is affecting Bot-Host #21. We've contacted our hosting provider and are waiting for them to get this issue fixed.

Network Connectivity Issues (Upstream Carrier Outage)
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We're seeing recovery for all affected Bot-Hosts and are monitoring the situation.

  • Investigating
    UTC
    Investigating

    We are currently experiencing severe network connectivity issues caused by a major routing failure with one of our upstream transit providers. This is an infrastructure-level issue external to our network, where traffic is being heavily degraded or dropped before it can reach the data center of our hosting provider.

    Expected Impact

    • Bot Disconnections: Bots hosted on the affected instances listed above may lose connection to external APIs (such as Discord) or appear completely offline.

    • High Latency & Packet Loss: Any active connections on these specific hosts may experience severe lag, timeouts, or intermittent drops.

    • Dashboard Access: Bots hosted on affected Bot-Hosts might not be accessible via the dashboard.

    Our team has isolated the faulty external hop and has contacted the upstream provider to escalate the issue. Because this bottleneck is outside our direct infrastructure, we are dependent on the hosting provider to resolve their routing failure.

    We sincerely apologize for the disruption to your bots and will provide further updates as soon as we receive them from our provider.

Jun 2026

Connectivity issues to Bot-Host #33
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    After a downtime of approximately 24 minutes, we've seen recovery. The host appears to be reachable again and is operating normally. We're still awaiting information from our hosting provider about details of this incident.

  • Identified
    UTC
    Identified

    A network issue at our hosting provider is affecting Bot-Host #33. We've contacted our hosting provider and are waiting for them to get this issue fixed.

We're rolling out a new Support Bot update that improves database storage
  • Completed
    06-29-2026 at 4:08 PMUTC
    Completed
    06-29-2026 at 4:08 PMUTC
    Maintenance has completed successfully.
  • Planned
    06-29-2026 at 11:00 AMUTC
    Planned
    06-29-2026 at 11:00 AMUTC

    We are currently rolling out an update to our Support Bot database storage to improve performance. This requires some initial heavy processing, but no downtime will occur.

    What to expect:

    • Command Delays: Some command executions might be briefly delayed by up to one second in the worst-case scenario (usually far less).

    • Duration: Most bots will complete the migration within a few hours.

    • Support Bot Ticket Processing: This remains completely unaffected.

    For questions or concerns, please visit scnx.app/help.

  • In progress
    06-29-2026 at 11:00 AMUTC
    In progress
    06-29-2026 at 11:00 AMUTC

    Maintenance is now in progress.

    You can see the progress of the database migration in your Support Bot logs and the Debugging Document where applicable. This update and the migration are fully automatic; no action is required from your part. You can safely restart your bot during the migration.

We're completing a migration to improve data storage performance and safety
  • Completed
    06-17-2026 at 5:46 PMUTC
    Completed
    06-17-2026 at 5:46 PMUTC

    The storage migration is complete. All log content has been successfully reindexed and re-encoded, and logs should now render correctly. There was no downtime, and new log ingestion was unaffected throughout.

    Thanks for your patience.

  • In progress
    06-17-2026 at 5:34 PMUTC
    In progress
    06-17-2026 at 5:34 PMUTC

    We're completing a migration to improve the performance and safety of our data storage. As part of this maintenance, we're reindexing and re-encoding existing log content, which means every log entry is touched during the process.

    What you may notice: Individual logs may briefly fail to render correctly while they're being processed. This is temporary — affected logs should display normally again within a few seconds.

    What's not affected: There is no expected downtime. New logs continue to be ingested and stored as usual.

    We'll update this notice once the migration is complete. Thanks for your patience.

Service Disruption - Upstream Provider
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We've been informed by the upstream provider that the issue has been resolved. We're still monitoring the situation for any regression.

  • Monitoring
    UTC
    Monitoring

    We've been informed by the upstream provider that the issue has been resolved. We're still monitoring the situation for any regression.

  • Identified
    UTC
    Identified

    The provider has acknowledged the issue and their technical team is actively working on a fix. This is an external issue outside of our infrastructure, and affected bots will come back online automatically once the provider resolves it. No estimated time is available yet - we'll update this notice as we learn more. Thanks for your patience.

  • Investigating
    UTC
    Investigating

    We're currently experiencing an outage caused by an issue at one of our upstream infrastructure providers. This is affecting some bots hosted on SCNX.

    What's affected: Only bots running on the affected server are currently unreachable.

    What's working normally: The dashboard, all other services, and bots hosted on our other servers are fully operational and unaffected.

    The provider has acknowledged the issue and their technical team is actively working on a fix. This is an external issue outside of our infrastructure, and affected bots will come back online automatically once the provider resolves it. No estimated time is available yet - we'll update this notice as we learn more. Thanks for your patience.

We're seeing issues with creating new payments on SCNX
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix for all payment methods and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We've rolled a fix for Stripe payments. paysafecard payments still seem to fail and we're working on investigating that.

  • Investigating
    UTC
    Investigating

    We are currently investigating increased error rates relating to starting new payments on SCNX.

Jun 2026 to Aug 2026

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