We're seeing issues with creating new payments on SCNX

Resolved

Major outage

Started 3 days agoLasted about 3 hours

Affected

Third Parties

Stripe API

Updates

Resolved
06-12-2026 at 2:55 PM
Resolved
06-12-2026 at 2:55 PM
This incident has been resolved.
Monitoring
06-12-2026 at 11:55 AM
Monitoring
06-12-2026 at 11:55 AM
We implemented a fix for all payment methods and are currently monitoring the result.
Identified
06-12-2026 at 11:50 AM
Identified
06-12-2026 at 11:50 AM
We've rolled a fix for Stripe payments. paysafecard payments still seem to fail and we're working on investigating that.
Investigating
06-12-2026 at 11:37 AM
Investigating
06-12-2026 at 11:37 AM
We are currently investigating increased error rates relating to starting new payments on SCNX.

ScootKit - We're seeing issues with creating new payments on SCNX – Incident details