We're seeing issues with creating new payments on SCNX

Resolved

Major outage

Started about 1 month ago06-12-2026Lasted about 3 hours11:37 AM2:55 PMUTC

Affected

Third Parties

Stripe API

Updates

Resolved
06-12-2026 at 2:55 PMUTC
Resolved
06-12-2026 at 2:55 PMUTC
This incident has been resolved.
Monitoring
06-12-2026 at 11:55 AMUTC
Monitoring
06-12-2026 at 11:55 AMUTC
We implemented a fix for all payment methods and are currently monitoring the result.
Identified
06-12-2026 at 11:50 AMUTC
Identified
06-12-2026 at 11:50 AMUTC
We've rolled a fix for Stripe payments. paysafecard payments still seem to fail and we're working on investigating that.
Investigating
06-12-2026 at 11:37 AMUTC
Investigating
06-12-2026 at 11:37 AMUTC
We are currently investigating increased error rates relating to starting new payments on SCNX.

ScootKit - We're seeing issues with creating new payments on SCNX – Incident details