ScootKit - Unplanned maintenance at our hosting partner – Incident details

All systems operational

Unplanned maintenance at our hosting partner

Resolved
Major outage
Started 3 days agoLasted about 2 hours

Affected

SCNX Bot-Hosts

Major outage from 12:02 PM to 2:25 PM

Bot-Host #6

Major outage from 12:02 PM to 2:25 PM

Bot-Host #13

Major outage from 12:02 PM to 2:25 PM

Bot-Host #16

Major outage from 12:02 PM to 2:25 PM

Updates
  • Resolved
    Resolved

    Our upstream hosting provider has confirmed that their emergency maintenance is complete, and full service has been restored to our platform.

    While we design our software to be highly resilient, we ultimately rely on physical data center infrastructure managed by our hosting partners. As with any complex physical system, underlying hardware components can occasionally fail or degrade without warning. In this instance, our provider had to execute an emergency hardware replacement on the host nodes to prevent a more severe outage, which resulted in the temporary disconnection.

    Our monitoring systems confirm that all servers are back online, stable, and operating normally.

    Thank you for your patience and understanding during this unexpected downtime. We sincerely apologize for any inconvenience it caused.

  • Investigating
    Investigating

    We have been notified by our upstream hosting provider that they are currently conducting emergency, unplanned maintenance on the underlying physical infrastructure that houses our systems. Because this is an upstream hardware event, the resulting downtime is unfortunately out of our direct control.

    We are actively monitoring the situation and remain on standby. The provider's technicians have stated they are working to minimize the downtime as much as possible. We will immediately restore and verify all operations on our end the moment the provider concludes their maintenance.

    We sincerely apologize for the disruption and appreciate your patience. We will update this page as soon as we have more information or an "all-clear" from our hosting partner.

    Only Bots on the Bot-Hosts mentioned below are affected, other bots are running without issue. The dashboard and other core services are also unaffected.