ScootKit - DNS outage causing temporary downtime for some instances – Incident details

All systems operational

DNS outage causing temporary downtime for some instances

ResolvedPartial outage4 hours 14 minutes

Affected

SCNX

Partial outage from 3:00 PM to 7:14 PM

SCNX Bot-Manager

Partial outage from 3:00 PM to 7:14 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Update: Connectivity appears to have recovered. Between about 14:15 and 15:00 UTC,

    some hosts at our hosting provider Contabo had connection problems: bots on them

    could not reach Discord reliably and some pages on those hosts timed out. We are

    confirming that every bot has reconnected and will keep monitoring. The exact

    cause is still being investigated. We apologize for the disruption.

  • InvestigatingUTC

    A DNS failure is causing outage on selected hosts. Our hosting provider is working on resolving this outage and we're working on mitigation. Only hosts running at Contabo are affected.

    We were not informed about this outage in advance and apologize for the issue. We expect a resolution and the next update within an hour.