ScootKit - Bot hosting outage on Instance 35 – Incident details

All systems operational

Bot hosting outage on Instance 35

Resolved
Major outage
Started 3 days agoLasted 2 hours 5 minutes

Affected

SCNX Bot-Hosts

Major outage from 2:22 PM to 4:26 PM, Operational from 4:26 PM to 4:28 PM

Bot-Host #35

Major outage from 2:22 PM to 4:26 PM, Operational from 4:26 PM to 4:28 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved and all affected bots are back online. The outage lasted 2h 14m and was caused by an infrastructure failure at our upstream hosting provider. Bots reconnect automatically, so no action is needed on your side. We're sorry for the disruption, and we monitor our providers continuously to hold them to the standard you expect from us.
  • Update
    UTC
    Update
    We've confirmed that the issue lies with our hosting provider and have contacted them. They have confirmed that they are investigating the outage and will get back to us shortly.
  • Identified
    UTC
    Identified
  • Investigating
    UTC
    Investigating
    We are investigating an outage affecting bots hosted on Instance 35. The issue appears to originate at the upstream hosting provider's infrastructure, not within SCNX systems. Affected bots are currently offline on Discord. Our team is actively working on this and has escalated to the hosting provider with diagnostic data. We will post updates here as the situation develops.
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