ScootKit - Network issues on Bot-Manager & Backend – Incident details

We have fully resolved the network issues affecting the Bot-Manager and Backend.

After a thorough investigation, we determined that the root cause was a DNS server failure at our hosting provider. This failure led to internal connection timeouts, which temporarily impacted the SCNX dashboard and some bots located on servers at that specific provider.

Our systems are now fully stable, and we are no longer seeing any failed requests. In total, the downtime for this incident was less than 45 minutes. We deeply apologize for the inconvenience and frustration this disruption caused to your experience.

If your services were impacted during this window, we invite you to claim an SCNX Care Voucher. You can file a request by visiting: https://scnx.app/user/downtime-refund

After reviewing user reports, we can confirm that a few bots attempting to start during the incident were stopped automatically due to network failures on Bot-Host #38. Most of these bots have now automatically started, but some bots - particularly bots that users attempted to manage during the downtime via the dashboard - might need to be started manually due to the failure affecting the network process.

The rate of failing requests has dropped below 1%, meaning that most requests now work. The dashboard should work now without issues again, but we're continuing to monitor the situation and will update this page with further information once available. Hosted Bots were not affected.

We've adjusted some networking systems and we're seeing a partial recovery, with now less than 10% of requests failing. We're still working on getting this resolved as soon as possible.

Quick additional note: It seems like only around 70% of requests fail, meaning that reloading the page might allow you to create a temporary connection. Still, please avoid spamming this to avoid ratelimits blocking your device.