We’re currently dealing with an outage affecting some of our non-premium servers. If your server or hosted bot is on one of these affected nodes, you might be experiencing timeouts or finding it completely unreachable. The other non-premium servers and all premium servers remains fully operational.
To be transparent, the root cause of this is a major, ongoing infrastructure issue over at our hosting provider.
Please know our team is doing everything we can to get this sorted out for those of you affected. We are continuously trying to get in contact with their support and engineering teams to get an ETA for a fix. Unfortunately, because their systems are so severely overloaded right now, their queues are backed up and they are currently unresponsive.
We aren't just sitting on our hands while we wait. Our team is actively monitoring the routing and looking into any possible workarounds on our end to get that any unreachable infrastructure back online. We are fully staffed and ready to get everything operational again the exact second the provider fixes their network.
We know this downtime is incredibly frustrating, and we really appreciate your patience while we push the host to get this resolved. We'll update this page the moment we finally get a response from them.
