ScootKit - Bot-Host #1 down and paste content unavailable – Incident details

All systems operational

Bot-Host #1 down and paste content unavailable

Resolved
Major outage
Started about 1 year agoLasted about 21 hours

Affected

SCNX

Degraded performance from 9:30 PM to 6:39 PM, Operational from 6:39 PM to 6:47 PM

SCNX Bot-Manager

Degraded performance from 9:30 PM to 6:39 PM, Operational from 6:39 PM to 6:47 PM

Updates
  • Resolved
    UTC
    Resolved

    This has been resolved. If you are still running into issues, please don't hesitate to contact us on scnx.app/help or on our Discord.

  • Monitoring
    UTC
    Monitoring

    All bots from Server 1 have been moved to Server 14 and need to be manually started again. Server 1 has been removed. We apologize for this issue.

    If your bot has been affected, and you are using a paid plan, please request compensation for the lost time here: http://scnx.app/user/downtime-refund.

    If you have contacted us via E-Mail in the last 48 hours, please check if you have received an automatic response. If not, please resend the email so we can get to it faster.

  • Update
    UTC
    Update

    Paste contents have been restored.

  • Update
    UTC
    Update

    These issues should be resolved, but Weblate and Bot-Host #1 remain offline. Additionally, past logs and paste content might be temporarily unavailable, as we work on a solution.

  • Identified
    UTC
    Identified

    Our hosting provider has reported an issue with parts of our infrastructure that are responsible for providing the image generation feature and the paste features. Because of this, applications and ticket logs can't be stored, and image generation will time out.

    Our hosting provider is responsible for this issue, and they are working on getting this fixed as soon as possible.

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