We're taking a summer break: Limited customer services availability

Completed

Scheduled for 07-20-2024 at 4:00 PM – 08-28-2024 at 9:10 AMUTC

Affects

ScootKit

ScootKit Discord Support System ("DingBot")

ScootKit Support System

Updates

Completed
08-28-2024 at 9:10 AMUTC
Completed
08-28-2024 at 9:10 AMUTC
We're so back 🥳
Update
08-04-2024 at 8:44 AMUTC
Update
08-04-2024 at 8:44 AMUTC
We're back: You can contact us again on Discord by filling a ticket, and our Discords are no longer in read-only mode 🎉
Please note that we still have limited customer service availability for the rest of this month, read more here: https://blog.scootkit.net/were-on-summer-break/.
Update
07-27-2024 at 4:31 PMUTC
Update
07-27-2024 at 4:31 PMUTC
As explained in our blog post (https://blog.scootkit.net/were-on-summer-break/), our customer service won't be available until August 4. We've disabled the ability to open new tickets a few hours ago and will lock both of our Discord servers later today.
We'll likely be back on August 3. or 4.
You can still contact billing / legal support as usual, but requests won't be answered until August 4. Certain legal requests will still be answered as required by law.
In progress
07-20-2024 at 4:04 PMUTC
In progress
07-20-2024 at 4:04 PMUTC
Currently, our customer service is operating in Limited availability mode. Visit https://blog.scootkit.net/were-on-summer-break/ to learn more.
Planned
07-20-2024 at 4:00 PMUTC
Planned
07-20-2024 at 4:00 PMUTC
During our summer break, our customer services will have higher wait- and processing times. Our customer service can't be reached between July 28 and August 3, tickets opened during that week will be answered after this time period.

ScootKit - We're taking a summer break: Limited customer services availability – Maintenance details